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开源自动外呼系统-goautodial越来越厉害了

发表时间:2020-03-17 20:28

开源自动外呼系统-goautodial越来越厉害了936


  五年前一直配合goautodial这个项目做了一点工作,后期因为其他的原因没有继续配合它们进一步的开发。今天,一个开发人员联系我,我才发现这个开源项目目前发展的越来越强大了,集成了kammailio,集成了CRM,支持了预拨号,ISO安装,命令行配置。基本上就是一个多渠道的完整外呼产品了。goautodial已经发布了4.0版本。用户可以下载,接入SIPtrunk/网关/E1语音板卡,完全可以实现自动外呼的系统。
  使用的技术包括:
  • Bootstrap 3

  • WebRTC

  • JSSIP

  • HTML5

  • JQuery

  • Asterisk

  • Vicidial

  • Kamailio

  • CreamyCRM

  • OSticket

  • Live Helper Chat

  支持的功能:
  Call Management
  • Dedicated Direct Calling User Extensions

  • Personal Voicemail & Team VoiceMail

  • Outbound Calls - Manual, Preview, Auto and Predictive

  • Inbound calls - Automated Call Distribution (ACD)

  • Blended calls (Inbound, Outbound)

  • Scheduled callbacks (Manual & Auto)

  • 3-way Conference and Call Transfers

  • Interactive voice response (IVR) with Campaign/Queue

  • Broadcast and Survey Dialing

  Campaign Management
  • Multi-Lead List per Campaign

  • Agents Allocated Simultaneously Multiple Campaigns

  • Campaign Defined Scripts

  • Custom Caller ID - Campaign Specific

  • Custom Call Statuses and Call Dispositions

  • Dynamic Area Code Caller ID

  • Hotkeys for quick hangup and call dispositions

  • Filter Leads (Dynamically Exclude Numbers from Lists)

  Compliance
  • US, UK and Australia telemarketing compliance

  • Drop timer with safe-harbor message for FTC compliance

  Call Recording & Voice Log Storage
  • Full Call Recordings or on-demand

  • Option to Store Call Recordings on your own FTP server

  Lead Management
  • Upload and download of customer lists

  • Leads Filtering

  • Leads Recycle

  • Internal DNC and Blacklist

  • Leads Timezone Restrictions

  Supervisor Management
  • Real-time Dashboard

  • Listen-in, Barge-in & Whisper

  • Force Log-out

  • Reports and Analytics

  Team Management
  • Multi-Group, Multi-Campaign Assignments

  • Skill-Rating based Agent priority routing

  • Support Remote and Mobile Workers

  安装截图:




  


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