Bootstrap 3
WebRTC
JSSIP
HTML5
JQuery
Asterisk
Vicidial
Kamailio
CreamyCRM
OSticket
Live Helper Chat
Dedicated Direct Calling User Extensions
Personal Voicemail & Team VoiceMail
Outbound Calls - Manual, Preview, Auto and Predictive
Inbound calls - Automated Call Distribution (ACD)
Blended calls (Inbound, Outbound)
Scheduled callbacks (Manual & Auto)
3-way Conference and Call Transfers
Interactive voice response (IVR) with Campaign/Queue
Broadcast and Survey Dialing
Multi-Lead List per Campaign
Agents Allocated Simultaneously Multiple Campaigns
Campaign Defined Scripts
Custom Caller ID - Campaign Specific
Custom Call Statuses and Call Dispositions
Dynamic Area Code Caller ID
Hotkeys for quick hangup and call dispositions
Filter Leads (Dynamically Exclude Numbers from Lists)
US, UK and Australia telemarketing compliance
Drop timer with safe-harbor message for FTC compliance
Full Call Recordings or on-demand
Option to Store Call Recordings on your own FTP server
Upload and download of customer lists
Leads Filtering
Leads Recycle
Internal DNC and Blacklist
Leads Timezone Restrictions
Real-time Dashboard
Listen-in, Barge-in & Whisper
Force Log-out
Reports and Analytics
Multi-Group, Multi-Campaign Assignments
Skill-Rating based Agent priority routing
Support Remote and Mobile Workers